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MetroMinn (Serving American Musical Supply) Eden Prairie, MN, USA
Jan 21, 2020
Part time
Metro Minn LLC is seeking motivated, music-gear enthusiasts to join our growing Customer Service team in Eden Prairie, MN, supporting customers of  American Musical Supply . We’re looking for candidates who authentically enjoy talking about musical instruments and take pride in assisting and engaging customers. Our new, state-of-the-art contact center is conveniently located just outside of Minneapolis. We want to fill it with the best and brightest to take our Customer Service to the next level. If you share in our passion for superior service and have what it takes to make each customer experience rewarding, this is the opportunity for you! Requirements: Experience in retail/online customer service via phone, email, and/or on-site chat Knowledge of current Musical Instrument, Pro Audio, DJ and Accessory products Excellent written and verbal communication skills, organized and detail-oriented Willingness to learn new programs and systems / multitasking on a computer Available to work nights and weekends as necessary Responsibilities: Communicate and assist with customers via phone, email and chat Help customers navigate our website and place orders online. Process orders in a fast-paced environment Resolve product returns, customer shipping inquiries and order status questions Work with internal departments to meet and exceed customer expectations Minimum Requirements: High school diploma or equivalent, bachelor’s degree preferred 1+ years customer service experience preferred Fluent in English, Bilingual (Spanish) a plus Weekend and evening availability Benefits: Competitive hourly based on experience Professional environment where initiative is highly valued 401(k) with company match after 1 year Employee discounts on new music gear Free, state-of-the-art gym on location with 24-hour access Job Type: Part-time Salary: $13.00 to $15.00 /hour Experience: guitar,bass, drumand/or keyboard: 1 year (Preferred) live sound, recording,computer audio and DJ: 1 year (Preferred) Education: High school or equivalent (Preferred) Language: Spanish (Preferred) Benefits: Health insurance Dental insurance Vision insurance Paid time off