Job Responsibilities
Manage all stages of audio production projects from inception to final masters
Solicit vendor bids
Select vendors and talent
Write recording and editing guidelines for vendors
Plan production schedules
Form and maintain strong business relationships with studios
Manage post-production and delivery
Manage audio production vendors
Coordinate in-studio production work as needed
Maintain audio project budgets
Work closely with Digital Assets Manager to ensure accuracy of audio delivery and resolve issues related to audio assets
Recommend new technologies and software for efficient workflow and optimal production
Create/add to Product Launch Forms as needed
Provide weekly status updates
Inform team members of changes in cost, scheduling, etc.
Trouble-shoot equipment
Job Requirements/ Desired Skills and Experience
B.A. or equivalent experience in audio recording and production
Accuracy and attention to detail
Strong organizational skills
Professional telephone manner
Excellent follow through
Able to meet tight deadlines
Able to manage FTP site
Bilingual English/Spanish preferred
Dec 12, 2019
Full time
Job Responsibilities
Manage all stages of audio production projects from inception to final masters
Solicit vendor bids
Select vendors and talent
Write recording and editing guidelines for vendors
Plan production schedules
Form and maintain strong business relationships with studios
Manage post-production and delivery
Manage audio production vendors
Coordinate in-studio production work as needed
Maintain audio project budgets
Work closely with Digital Assets Manager to ensure accuracy of audio delivery and resolve issues related to audio assets
Recommend new technologies and software for efficient workflow and optimal production
Create/add to Product Launch Forms as needed
Provide weekly status updates
Inform team members of changes in cost, scheduling, etc.
Trouble-shoot equipment
Job Requirements/ Desired Skills and Experience
B.A. or equivalent experience in audio recording and production
Accuracy and attention to detail
Strong organizational skills
Professional telephone manner
Excellent follow through
Able to meet tight deadlines
Able to manage FTP site
Bilingual English/Spanish preferred
THE PROPERTY
Eldorado Resorts, Inc. (NASDAQ: ERI) presents a one of a kind, unified and distinguished resort experience with THE ROW, in the heart of Reno, comprised of six contiguous city blocks, uniting the Eldorado Resort Casino, Circus Circus Reno and Silver Legacy Resort Casino. THE ROW encompasses 25 restaurants, 23 bars and lounges, 12 entertainment venues, 8 nightspots, over 4,000 luxury rooms and suites, 227,000 square feet of casino space with 3,000 slot machines and 125 table games and Reno’s only Topgolf Swing Suite. With the recent addition of The Spa at Silver Legacy, THE ROW offers an unrivaled relaxation experience and northern Nevada’s newest luxury wellness retreat. In addition, we have nearly 4,000 of the best Team Members in the industry!
THE JOB
STARTING PAY AT $21.50 PER HOUR
JOB SUMMARY Maintain the sound equipment, operate the sound console, lighting and execute the show to ensure a clean and professional presentation of every show
ESSENTIAL DUTIES & RESPONSIBILITIES
Proper maintenance and necessary repairs of the sensitive electronic equipment
Such equipment includes, but is not limited to, microphones: hand held, headset, hard wired and wireless, sound consoles: main, back-up, monitors, graphic equalizers, and special effects, cables, snakes, speakers, cross-over, microphone stands, RF cable infrastructure, lighting, VOD System and all peripherals of Audio Visual throughout the property
Assist all guests, engineers, and fellow employees, familiarize themselves with our system, as well as be on hand to assist with any problems or emergencies
Responsible for the training and cross training of all AV components throughout the property including but not limited to live sound, RF distribution, lighting and VOD
Supervise the AV techs in both Silver Legacy and Eldorado. Oversee that proper maintenance and usage of equipment used by the AV Techs
Responsible for the efficient operation of all Audio Video related systems throughout the Eldorado property
Responsible for payroll and employee disciplinary actions
Provide an efficient and thorough training period in all new hire cases. Maintain the level of knowledge throughout the department by creating training and educational opportunities for all department employees
Responsible for purchasing inventory and maintenance of all equipment related to the Audio Visual Department
Responsible for developing a team attitude toward all Audio Visual Responsibilities in order to provide the best possible guest experience throughout the property.
Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
High school diploma or GED equivalent preferred.
2+ years related experience and/or training; or equivalent combination of education and experience.
PHYSICAL DEMANDS & WORK ENVIRONMENTS
Frequent lifting, standing, walking, reaching, bending, twisting and climbing.
Work may be located both indoors and outdoors.
Work environment may include smoke and variable temperature, lighting and noise levels.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
WHO WE ARE
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-six properties in twelve states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, and West Virginia. In aggregate, Eldorado’s properties feature approximately 28,000 slot machines and VLTs and 600 table games, over 12,500 hotel rooms and nearly 18,000 of the best Team Members in the industry!
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence.
Dec 11, 2019
Full time
THE PROPERTY
Eldorado Resorts, Inc. (NASDAQ: ERI) presents a one of a kind, unified and distinguished resort experience with THE ROW, in the heart of Reno, comprised of six contiguous city blocks, uniting the Eldorado Resort Casino, Circus Circus Reno and Silver Legacy Resort Casino. THE ROW encompasses 25 restaurants, 23 bars and lounges, 12 entertainment venues, 8 nightspots, over 4,000 luxury rooms and suites, 227,000 square feet of casino space with 3,000 slot machines and 125 table games and Reno’s only Topgolf Swing Suite. With the recent addition of The Spa at Silver Legacy, THE ROW offers an unrivaled relaxation experience and northern Nevada’s newest luxury wellness retreat. In addition, we have nearly 4,000 of the best Team Members in the industry!
THE JOB
STARTING PAY AT $21.50 PER HOUR
JOB SUMMARY Maintain the sound equipment, operate the sound console, lighting and execute the show to ensure a clean and professional presentation of every show
ESSENTIAL DUTIES & RESPONSIBILITIES
Proper maintenance and necessary repairs of the sensitive electronic equipment
Such equipment includes, but is not limited to, microphones: hand held, headset, hard wired and wireless, sound consoles: main, back-up, monitors, graphic equalizers, and special effects, cables, snakes, speakers, cross-over, microphone stands, RF cable infrastructure, lighting, VOD System and all peripherals of Audio Visual throughout the property
Assist all guests, engineers, and fellow employees, familiarize themselves with our system, as well as be on hand to assist with any problems or emergencies
Responsible for the training and cross training of all AV components throughout the property including but not limited to live sound, RF distribution, lighting and VOD
Supervise the AV techs in both Silver Legacy and Eldorado. Oversee that proper maintenance and usage of equipment used by the AV Techs
Responsible for the efficient operation of all Audio Video related systems throughout the Eldorado property
Responsible for payroll and employee disciplinary actions
Provide an efficient and thorough training period in all new hire cases. Maintain the level of knowledge throughout the department by creating training and educational opportunities for all department employees
Responsible for purchasing inventory and maintenance of all equipment related to the Audio Visual Department
Responsible for developing a team attitude toward all Audio Visual Responsibilities in order to provide the best possible guest experience throughout the property.
Other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES
High school diploma or GED equivalent preferred.
2+ years related experience and/or training; or equivalent combination of education and experience.
PHYSICAL DEMANDS & WORK ENVIRONMENTS
Frequent lifting, standing, walking, reaching, bending, twisting and climbing.
Work may be located both indoors and outdoors.
Work environment may include smoke and variable temperature, lighting and noise levels.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.
WHO WE ARE
Eldorado Resorts is a leading casino entertainment company that owns and operates twenty-six properties in twelve states, including Colorado, Florida, Illinois, Indiana, Iowa, Louisiana, Mississippi, Missouri, Nevada, New Jersey, Ohio, and West Virginia. In aggregate, Eldorado’s properties feature approximately 28,000 slot machines and VLTs and 600 table games, over 12,500 hotel rooms and nearly 18,000 of the best Team Members in the industry!
Founded in 1973 in Reno, Eldorado has been dedicated to providing exceptional guest service, a dynamic gaming product, award-winning dining, exciting entertainment and premier accommodations. Our extensive management experience and unwavering commitment to our team members, guests and shareholders have been the primary drivers of our strategic goals and success. We take pride in our reinvestment in our properties and the communities we support along with emphasizing our Family-Style approach in an effort to build loyalty among our team members and guests. We will continue to focus on the future growth and diversification of our company while maintaining our core values and striving for operational excellence.
Position Overview
The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to the Area Director, Venues or RVP, Venues.
Key Job Responsibilities
Financial Management and Reporting
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
Achieve PSAV’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
Participate in business review presentations as needed, in collaboration with regional management.
Review and manage location P & L and develops action plans to address deficiencies/grow the business
Confirms venue partners process all payments to PSAV in a timely basis.
Operations Management
Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
Anticipate equipment challenges and changes in a timely and professional manner.
Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
See the Big Picture by efficiently sharing labor and equipment within the local market.
Attend all operational venue meetings such as daily stand up meetings with venue operations staff.
Sales Management
Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
Prepare and deliver compelling presentations that convey the value of PSAV and effectively solve customer challenges.
Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.psav.com, venue booking system, or other sources as assigned.
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
Collaborate with vendors and other departments/divisions of the company to capture and service events.
Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
Customer Service
Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various PSAV supporting functions and departments.
Position will have oversight to personnel to assist with event execution.
Exceed the expectations and needs of internal and external customers.
Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.
Monitor small to medium size events and check in on customers throughout the day.
Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
Technical Ability
Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
Effectively utilizes applicable company computer systems.
Act as on-site technical expert as needed for events.
Assist on the floor with operations as needed.
People Development
Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
Manage the human resources activities including selection, performance management, and learning.
Provide focused and continued coaching to develop the skills of team members.
Train employees on PSAV standards for service and equipment, and verifies they are properly trained on company computer systems.
Recommend team members for training opportunities, as needed.
Job Qualifications
High School Diploma is required. Bachelor’s degree is preferred.
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience is preferred.
Sales experience is a plus.
Working knowledge of audio visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus.
A valid driver’s license is required for team members who may operate Company vehicles.
Competencies
Hospitality
Manages Conflict
Ensures Accountability
Instills Trust
Decision Quality
Safety Conscious
Financial Acumen
Drives Vision and Purpose
Develops Talent
Drives Engagement
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Nov 21, 2019
Full time
Position Overview
The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to the Area Director, Venues or RVP, Venues.
Key Job Responsibilities
Financial Management and Reporting
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
Achieve PSAV’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
Participate in business review presentations as needed, in collaboration with regional management.
Review and manage location P & L and develops action plans to address deficiencies/grow the business
Confirms venue partners process all payments to PSAV in a timely basis.
Operations Management
Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
Anticipate equipment challenges and changes in a timely and professional manner.
Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
See the Big Picture by efficiently sharing labor and equipment within the local market.
Attend all operational venue meetings such as daily stand up meetings with venue operations staff.
Sales Management
Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
Prepare and deliver compelling presentations that convey the value of PSAV and effectively solve customer challenges.
Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.psav.com, venue booking system, or other sources as assigned.
Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
Collaborate with vendors and other departments/divisions of the company to capture and service events.
Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
Customer Service
Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various PSAV supporting functions and departments.
Position will have oversight to personnel to assist with event execution.
Exceed the expectations and needs of internal and external customers.
Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.
Monitor small to medium size events and check in on customers throughout the day.
Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
Technical Ability
Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
Effectively utilizes applicable company computer systems.
Act as on-site technical expert as needed for events.
Assist on the floor with operations as needed.
People Development
Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
Manage the human resources activities including selection, performance management, and learning.
Provide focused and continued coaching to develop the skills of team members.
Train employees on PSAV standards for service and equipment, and verifies they are properly trained on company computer systems.
Recommend team members for training opportunities, as needed.
Job Qualifications
High School Diploma is required. Bachelor’s degree is preferred.
3+ years of audio visual experience
1+ years of supervisory experience
2+ years of customer service or hospitality experience is preferred.
Sales experience is a plus.
Working knowledge of audio visual equipment in a live show environment
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction focus.
A valid driver’s license is required for team members who may operate Company vehicles.
Competencies
Hospitality
Manages Conflict
Ensures Accountability
Instills Trust
Decision Quality
Safety Conscious
Financial Acumen
Drives Vision and Purpose
Develops Talent
Drives Engagement
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Position Overview
The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET II promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to an Area Director, Venues or an RVP, Venues.
Key Job Responsibilities
Account Management
Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
Service high profile/visibility events and act as a point of escalation when needed.
Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
Creates and participate in business review presentations.
Partners with Venue Sales Leadership on sales strategies
Financial Management and Reporting
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
Strategically ensure event profitability is maintained based on proper staffing per event
Achieves PSAV’s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs.
Train and directs operations and sales managers to complete standard and ad hoc reports.
Complete and analyze reports to effectively manage the business.
Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients.
Review location P & L and develops action plans to address deficiencies/grow the business
Confirm venue partners process all payments to PSAV in a timely basis.
Operations Management
Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property
Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards.
Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
See the Big Pictureby efficiently sharing labor and equipment within the local market.
Guarantees a PSAV management presence at all venue meetings, such as daily stand ups or sales meetings.
See the Big Pictureby analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets.
Sales Management
Hold Sales Manager and/or Sr. Sales Manager accountable to maintaining a healthy pipeline at all times to achieve established revenue targets.
Confirm all known opportunities are in CRM and completed accurately and updated at all times.
See the Big Pictureby leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Customer Service
Deliver World-Class Serviceby cultivating and maintaining relationships with customers, venue personnel and various PSAV supporting functions and departments.
Lead the team to exceed the expectations and needs of internal and external customers.
Meet with guests on site or assigns this to a team member, and verify equipment is setup accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day.
Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
People Development
Value Peopleby promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
Directs and Manages performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
Navigate the union labor market and associated management dynamics, where applicable.
Directs and Manages the human resources activities including selection, performance management, and learning.
Directs and provides focused and continued coaching to develop the skills of team members.
Verifies that employees are trained on PSAV standards for service and equipment, and properly trained on company computer systems.
Recommends team members for training opportunities, as needed
Job Qualifications
High School Diploma is required. Bachelor’s degree is preferred.
5+ years of audio visual experience
5+ years of sales/customer service experience
3+ years of operations supervisory/management experience
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction and people development focus.
A valid driver’s license is required for team members who may operate Company vehicles.
Competencies
Builds Effective Teams
Manages Conflict:
Ensures Accountability
Instills Trust
Decision Quality
Demonstrates Self-Awareness
Financial Acumen
Drives Vision and Purpose
Develops Talent
Drives Engagement
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.
Nov 21, 2019
Full time
Position Overview
The Director, Event Technology II (DET II) is responsible for leading a successful sales and operations team to achieve the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET II promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to an Area Director, Venues or an RVP, Venues.
Key Job Responsibilities
Account Management
Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
Service high profile/visibility events and act as a point of escalation when needed.
Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
Creates and participate in business review presentations.
Partners with Venue Sales Leadership on sales strategies
Financial Management and Reporting
Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
Strategically ensure event profitability is maintained based on proper staffing per event
Achieves PSAV’s financial goals for the location(s) by effectively directing the management of labor, equipment sub-rentals and other costs.
Train and directs operations and sales managers to complete standard and ad hoc reports.
Complete and analyze reports to effectively manage the business.
Enforce the utilization of the company billing system, coordination of invoicing activities and that billing is reviewed and approved by clients.
Review location P & L and develops action plans to address deficiencies/grow the business
Confirm venue partners process all payments to PSAV in a timely basis.
Operations Management
Responsible for the strategic, long-term direction of large and small high tech, high volume events at the property
Direct operations team to manage daily floor operations including scheduling and equipment setups, operation, and strikes are completed, and in accordance to brand standards.
Confirm operations team is using inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
See the Big Pictureby efficiently sharing labor and equipment within the local market.
Guarantees a PSAV management presence at all venue meetings, such as daily stand ups or sales meetings.
See the Big Pictureby analyzing schedules and available labor and equipment resources and makes recommendations for labor and equipment sharing within local markets.
Sales Management
Hold Sales Manager and/or Sr. Sales Manager accountable to maintaining a healthy pipeline at all times to achieve established revenue targets.
Confirm all known opportunities are in CRM and completed accurately and updated at all times.
See the Big Pictureby leading the sales forecasting efforts at home location(s), ensuring they are accurate and submitted timely.
Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
Customer Service
Deliver World-Class Serviceby cultivating and maintaining relationships with customers, venue personnel and various PSAV supporting functions and departments.
Lead the team to exceed the expectations and needs of internal and external customers.
Meet with guests on site or assigns this to a team member, and verify equipment is setup accurately and working properly to customer needs, and verify the team is monitoring each event and checking in on customers throughout the day.
Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
People Development
Value Peopleby promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
Directs and Manages performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
Navigate the union labor market and associated management dynamics, where applicable.
Directs and Manages the human resources activities including selection, performance management, and learning.
Directs and provides focused and continued coaching to develop the skills of team members.
Verifies that employees are trained on PSAV standards for service and equipment, and properly trained on company computer systems.
Recommends team members for training opportunities, as needed
Job Qualifications
High School Diploma is required. Bachelor’s degree is preferred.
5+ years of audio visual experience
5+ years of sales/customer service experience
3+ years of operations supervisory/management experience
Proficiency with the use of computer hardware
Proficiency with computer software and programs, including the Internet and Microsoft Office
Effective leadership abilities and customer satisfaction and people development focus.
A valid driver’s license is required for team members who may operate Company vehicles.
Competencies
Builds Effective Teams
Manages Conflict:
Ensures Accountability
Instills Trust
Decision Quality
Demonstrates Self-Awareness
Financial Acumen
Drives Vision and Purpose
Develops Talent
Drives Engagement
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.
Overview
Cedar Point currently has an opening in its Live Entertainment Division for a Manager of Live Entertainment Shows. This individual will collaborate in show concept and development and provide production assistance in area of expertise. For show production, they will audition, hire, and supervise seasonal show personnel. They will oversee show quality maintenance, employee workshops, classes and provide assistance with administrative operations as needed.
Qualifications
Bachelor’s degree (or equivalent professional experience) in music, music education, dance or theatre with practical experience in performance.
General knowledge and experience in show production, from show creation through performance, with specific area of expertise in one or more discipline (i.e. choral/instrumental music teaching, music arrangement/recording, choreography, directing, etc.) and personnel management are required.
Knowledge of technical theatre, computer design, video/audio editing, composition/arranging, and recording are helpful.
Must possess strong communication skills, well-developed organizational capability, effective stress management abilities, and a willingness to contribute to a collaborative work environment.
Ability to work nights, weekends and holiday periods to meet business needs.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Responsibilities
Coordinates and runs all live performance auditions, and is responsible for the casting of all on stage performance positions
Offers willing assistance to other production staff members as needed, and performs any other duties as assigned by Live Entertainment Director.
Provides production services for show production/rehearsals in area of expertise, whether as choreographer, music arranger/director, etc.
Produces extra needed in-house production (video/audio editing) for shows.
Coordinates with Training Department to ensure that all Live Entertainment seasonal employees are properly trained to Cedar Point standards.
Shoots and maintains a video archive of all park live shows.
Organizes, co-writes, and directs the in-house produced HalloWeekends shows that are held during HalloWeekends.
Books and confirms all audition tour sites, coordinates with other divisions to produce Live Entertainment Audition Tour Poster with special emphasis on poster copy
Assists in departmental planning, scheduling, and calendar development.
Coordinates show alterations to cover performer injuries and absences. Also conducts maintenance rehearsals as needed to correct show difficulties.
Nov 19, 2019
Full time
Overview
Cedar Point currently has an opening in its Live Entertainment Division for a Manager of Live Entertainment Shows. This individual will collaborate in show concept and development and provide production assistance in area of expertise. For show production, they will audition, hire, and supervise seasonal show personnel. They will oversee show quality maintenance, employee workshops, classes and provide assistance with administrative operations as needed.
Qualifications
Bachelor’s degree (or equivalent professional experience) in music, music education, dance or theatre with practical experience in performance.
General knowledge and experience in show production, from show creation through performance, with specific area of expertise in one or more discipline (i.e. choral/instrumental music teaching, music arrangement/recording, choreography, directing, etc.) and personnel management are required.
Knowledge of technical theatre, computer design, video/audio editing, composition/arranging, and recording are helpful.
Must possess strong communication skills, well-developed organizational capability, effective stress management abilities, and a willingness to contribute to a collaborative work environment.
Ability to work nights, weekends and holiday periods to meet business needs.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law.
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law.
Responsibilities
Coordinates and runs all live performance auditions, and is responsible for the casting of all on stage performance positions
Offers willing assistance to other production staff members as needed, and performs any other duties as assigned by Live Entertainment Director.
Provides production services for show production/rehearsals in area of expertise, whether as choreographer, music arranger/director, etc.
Produces extra needed in-house production (video/audio editing) for shows.
Coordinates with Training Department to ensure that all Live Entertainment seasonal employees are properly trained to Cedar Point standards.
Shoots and maintains a video archive of all park live shows.
Organizes, co-writes, and directs the in-house produced HalloWeekends shows that are held during HalloWeekends.
Books and confirms all audition tour sites, coordinates with other divisions to produce Live Entertainment Audition Tour Poster with special emphasis on poster copy
Assists in departmental planning, scheduling, and calendar development.
Coordinates show alterations to cover performer injuries and absences. Also conducts maintenance rehearsals as needed to correct show difficulties.