Career Opportunities St Paul, MN, USA
Aug 19, 2019Full time
We are currently hiring for our Customer Service Representative position and we want you to join our team today! Work for a company rated TOP 3 best in Fortune 500 companies! Comcast is hiring for Customer Service Representatives in our state of the art call center in Saint Paul, MN area and we are offering benefits to employees on their first day! You will be responsible for facilitating and maintaining interactions with customers and establishing rapport to promote the Comcast culture and commitments to the customer base while promoting products and services. Average pay ranges from $14.91-$17+with a shift differential bonuses and commission bonuses for up selling Comcast products to customers. This position has several growth levels for roles to help you gain additional responsibilities and increased pay. You need to be in this job for at least one year, before moving on to a different role. The opportunities and career path are endless within Comcast! GREAT PERKS AND AWESOME BENEFITS THAT START DAY ONE: Paid Courtesy Services (Cable, High Speed Internet, and reduced prices on Comcast Digital Voice, OnDemand and Home Security) Tuition Reimbursement Ongoing paid training Opportunities for promotion Relocation to other sites possible across the USA Medical, dental, vision, 401k, etc. (Benefits start on first day of employment) Paid Time Off- Paid Vacation, Flex Time, and Floating Holidays (168 hours of PTO after first 90 days) On-Site Fitness Center Comfortable and state of the art workspace Healthy vending options or full-service cafe within business park Core Responsibilities: Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner. Follow established troubleshooting procedures, including use of appropriate resources and desktop tools. When necessary, produce work order according to established business rules. Demonstrated ability to establish and maintain effective relationships with customers. Effectively gains the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution. Corrects discrepancies on customers’ accounts, and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution. Begins to act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests; identifying buying signals and asking for the sale, reselling current value or right-size, delivering a quality customer experience. Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution. Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations. Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII). Educates and promotes self service options. Fundamental understanding of competitive environment and begins to position Comcast’s products positively to our customers. Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers. Demonstrates ability to achieve established goals and performance metrics Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Attends training as required. Works independently, and seeks Supervisor support when necessary. Supports other lines of business as volumes dictate. Other duties and responsibilities as assigned. Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.