2 Repair/Warehouse jobs

Wenger Corporation is growing and adding an Acoustics Design Engineer to our team In Owatonna, MN. Our facility is an easy 45-minute drive from the South Metro. Wenger Corporation is a privately-held, leading manufacturer of high-quality music education, performing arts and athletic products. As a world-class, international market leader, Wenger blends the best of big and small companies to provide the ideal size for your ideal career. The company provides a generous compensation and benefits package, wellness programs, the opportunity for development and advancement - and we wrap it up in a family-owned, small-company culture where your voice is heard, your name is known, and your impact is felt. The  Acoustics Design Engineer  is responsible for designing and developing innovative new products in the field of acoustics. Areas of focus would include the Tunable Acoustic Panel, Acoustical Banners, VAE-Rehearsal System, and the Transcend Active Acoustic System. Job Description: 1. Evaluate customer requirements, and engage in engineering product design utilizing knowledge of acoustic and mechanical engineering principles. 2. Design products within acoustic panels, acoustical banners, portable acoustic shells, modular sound-isolating practice rooms, and active acoustic products. 3. Perform system design for all phases of active acoustic projects in various music rehearsal and performing arts venues. 4. Assist with programming and tuning active acoustic systems. 5. Conduct acoustic field measurements and on-site product assessment. Manage and operate company’s acoustical and electronics laboratories, including specification and maintenance of data acquisition software and test equipment. 6. Project leadership to develop detailed customer requirements and corresponding product functional requirements in collaboration with the Product Manager and field visits. 7. Effectively leader multifunctional project teams both individually and collectively to help accomplish the goals of the project and stimulate growth of the team’s capabilities. 8. Stimulate generation and development of effective ideas for new products, product improvements and cost reductions in order to provide the best possible product for our customers 9. Conduct the engineering analysis with respect to strength calculations, design layout, fits and tolerances and modeling as required 10. Conduct accelerated product life cycle tests and evaluates field testing and potential misuse of all products in order to provide a long and safe service life for the end user 11. Provide complete, documented product and engineering specifications, working closely with Engineering Services, Manufacturing Engineering, Product Manager, Unit Manager, Industrial Engineer, Planner and Quality Control. 12. Provides support for development of new manufacturing processes 13. Prepares recommendations with supporting logic for product changes that will improve sales potential and/or reduce cost 14. Provides technical writing support and editing of service manuals, assembly and operating instructions 15. Coordinates and executes with other departments product development tasks including: Product design including necessary calculations (FEA) Design Reviews Peer Reviews Design Validation Design Failure Modes and Effects Analysis (DFMEA) Design for Manufacturability Design Cost Analysis Prototype Development Accelerated product life cycle tests (including environmental testing) Design specification development – engineering specifications Early concept development documentation for Engineering Services Preproduction support Field testing (beta sites) Materials acquisition Tooling acquisition Minimum Qualifications: Passion for acoustics Bachelor of Science degree in Mechanical Engineering, Acoustical Engineering, EE or closely-related field of study, or equivalent experience Five (5) years of progressive product engineering experience is preferred Proficiency with computer aided design (CAD) software (SolidWorks preferred) Knowledge of analytical acoustical tools such as CATT, EASERA, ODEON, etc. preferred Knowledge of sound system configuration tools such as Audio Architect, Q-YS, CueStation, etc. preferred Knowledge of sound system components, functions and design implementations preferred Proficiency with finite element analysis software (FEA) and stress calculations Knowledge of the basic materials and processes used in industry with emphasis on new technology developments Ability to conceptualize, formulate design possibilities and coordinate development by the project team under time and financial constraints Commitment to effective project leadership, coordination and evaluation, with recommendations for changes required to improve overall results Music background preferred Travel is required From the pride our sales teams has in representing a world-renown product, to the engineers that bring our next innovation to the stage, to the leaders that rally our teams around new and better ideas, to the manufacturing floor that brings it all together…  your creativity inspires better performances and enhance peoples’ lives! Wenger Corporation is an Equal Opportunity / Affirmative Action Employer Male/Female/Disability/Veterans

Do you enjoy helping people solve problems? Do you love music, play an instrument, or have a passion to create the perfect mix? Can you help a customer troubleshoot an audio system set-up issue over the phone? Do you have excellent troubleshooting skills? Are you able to multi-task different requests in parallel each day? Do you have the personal drive to ensure the highest level of customer’s service and experience? Do you have the patience to listen carefully and ability to work with customers around the world, in order to help them solve their problem? Does collaborating with engineering, marketing, sales, operations to solve customer problems excite you? Audio Research: Since 1970, Audio Research has repeatedly set the standard for accuracy and dynamic realism in music reproduction systems. More than any other manufacturer, Audio Research has advanced the state-of-the-art again and again with products that innovate by bringing recorded music to life with new vibrancy and immediacy, with all source material, digital and analog. This consistent achievement has been recognized by audio reviews the world over, year after year, making Audio Research component among the most highly valued on the market, whether new or old. Designed and hand-crafted in Plymouth, MN, USA. Audio Research is an investment in sound technology and value that lasts a lifetime. Basic Purpose: Be the voice of the Audio Research brand to our customers (US Dealers and International Distributors) and end consumers. Provide our customers and consumers with an enjoyable customer experience. The Customer Support Associate receives inbound inquiries via phone, email, and web-based ticket system; assisting our customers by answering general to complex questions. Collaborating with the entire Audio Research staff, the Customer Support Associate provides timely resolution to each customer request. Duties and Responsibilities: Serve as first point of contact for technical issues and support inquiries from consumers, industry partners, and service technicians. Guide troubleshooting efforts and determine the best course to resolution. Assess nature of product question or service issue and resolve basic to complex support problems for customer inquiries received via phone and/or email/ticket system. Identify trends and common failure modes to better resolve future issues. Monitor and escalate critical support issues to the appropriate internal channel. Become a product expert and help to develop the customer support through sharing knowledge, updating documentation in our knowledge base, offering new innovation ideas/process and sharing best practices. New customer set up and order entry for parts both new and warranty/service orders. Lead Customer Support meetings with cross-functional team. Maintain Audio Research parts price book, CRM records, dealer portal for service documentation, and process/procedures. Perform other duties and projects as requested or required. Qualifications: Education Associate degree in business or related field preferred. Experience 2+ years of customer service/support experience dealing with complex issues, troubleshooting and problem resolution, preferably with Home Audio. Familiarity with vacuum tube audio electronics preferred. Skills and Abilities: Technically sound. Read and interpret electrical schematics and service manuals. Communicate technical support information effectively with parties of varying knowledge. Familiarity with audio equipment – speakers, amplifiers, pre-amplifiers, CD players, digital music playback, turntables, etc. Knowledge of different connection types and understanding of published specifications. Proficient in basic windows software, strong Web base knowledge, MS Office, and the ability to pick up new technology quickly. Exceptional verbal and written communications skills. Be an excellent listener. Be able to speak concisely and clearly to customers who don’t speak English as a primary language. Knowledge of best business practices in customer service, proven ability to problem solve, and excellent customer service skills Passion for helping each customer. Be energetic, positive, self-motivated, and quick thinking. Strong organizational skills and the ability to multi task, prioritize and accurately follow through on work activities with time constraints and interruptions to meet deadlines. Must maintain excellent interpersonal relationships involving management, staff and customers. Empathy to all. The ability to put yourself in the customer’s position and help them as you would like to be helped. Job Type: Full-time Experience: Customer Service: 2 years (Preferred) Troubleshooting: 2 years (Preferred) Microsoft Office: 2 years (Preferred) Education: Associate (Preferred) Language: English (Preferred)