Gear Expert Tech

  • MetroMinn (Serving American Musical Supply)
  • Eden Prairie, MN, USA
  • Mar 14, 2019
Full time Music Entertainment Business/Legal

Job Description


Tech/Customer Service Rep



MetroMinn LLC is seeking motivated, music-gear enthusiasts to join our growing Customer Service team in Eden Prairie, MN, supporting customers of American Musical Supply. We’re looking for candidates who authentically enjoy talking about musical instruments and take pride in assisting and engaging customers.  Our new, state-of-the-art contact center is conveniently located just outside of Minneapolis. We want to fill it with the best and brightest to take our Customer Service to the next level. If you share in our passion for superior service and have what it takes to make each customer experience rewarding, this is the opportunity for you!


  • Experience in retail/online customer service via phone, email, and/or on-site chat
  • Knowledge of current Musical Instrument, Pro Audio, DJ and Accessory products
  • Excellent written and verbal communication skills, organized and detail-oriented
  • Willingness to learn new programs and systems / multitasking on a computer
  • Available to work nights and weekends as necessary


  • Communicate and assist with customers via phone, email and chat
  • Help customers navigate our website and place orders online.
  • Process orders in a fast-paced environment
  • Resolve product returns, customer shipping inquiries and order status questions
  • Work with internal departments to meet and exceed customer expectations


Minimum Requirements:

  • High school diploma or equivalent, bachelor’s degree preferred
  • 1+ years customer service experience preferred
  • Fluent in English, Bilingual (Spanish) a plus


  • Competitive hourly based on experience
  • Insurance (Health, Dental, Vision) after 90 days
  • Professional environment where initiative is highly valued
  • 401(k) with company match after 1 year
  • Employee discounts on new music gear
  • Free, state-of-the-art gym on location with 24-hour access