Part Time Customer Service Rep/Operations MUSICIANS WANTED!

  • MetroMinn (Serving American Musical Supply)
  • Eden Prairie, MN, USA
  • Aug 27, 2019
Part time Audio Production & Engineering Musician

Job Description

Metro Minn LLC is seeking motivated, music-gear enthusiasts to join our growing Customer Service team in Eden Prairie, MN, supporting customers of American Musical Supply. We’re looking for candidates who authentically enjoy talking about musical instruments and take pride in assisting and engaging customers. Our new, state-of-the-art contact center is conveniently located just outside of Minneapolis. We want to fill it with the best and brightest to take our Customer Service to the next level. If you share in our passion for superior service and have what it takes to make each customer experience rewarding, this is the opportunity for you!


  • Experience in retail/online customer service via phone, email, and/or on-site chat
  • Knowledge of current Musical Instrument, Pro Audio, DJ and Accessory products
  • Excellent written and verbal communication skills, organized and detail-oriented
  • Willingness to learn new programs and systems / multitasking on a computer
  • Available to work nights and weekends as necessary


  • Communicate and assist with customers via phone, email and chat
  • Help customers navigate our website and place orders online.
  • Process orders in a fast-paced environment
  • Resolve product returns, customer shipping inquiries and order status questions
  • Work with internal departments to meet and exceed customer expectations

Minimum Requirements:

  • High school diploma or equivalent, bachelor’s degree preferred
  • 1+ years customer service experience preferred
  • Fluent in English, Bilingual (Spanish) a plus
  • Weekend and evening availability


  • Competitive hourly based on experience
  • Professional environment where initiative is highly valued
  • 401(k) with company match after 1 year
  • Employee discounts on new music gear
  • Free, state-of-the-art gym on location with 24-hour access

Job Types: Full-time, Part-time


  • guitar, bass, drum, and/or keyboard: 1 year (Preferred)
  • live sound, recording, computer audio, and DJ: 1 year (Preferred)


  • High school or equivalent (Preferred)


  • Mid-Day (Preferred)
  • Morning (Preferred)
  • Evening (Preferred)
  • Graveyard (Preferred)